~Reduction of inquiries and operational efficiency for local governments and reduction of staff burden~.
- The following is content from the press release -
(Location: Minato-ku, Tokyo; President: Hideyuki Yasui; hereinafter "Ascoe Partners") announces that it has developed "Single Parent Family Support Navi (tentative name)," a navigation system to assist single parent families with support systems and procedures.
Development Background
Since single-parent families are forced to raise children and work alone, finding the time to visit City Hall on weekdays is a major burden in itself. In many cases, they have to make multiple arrangements for procedures, such as finding a place to leave their children and adjusting their work schedule.
On the other hand, the child support allowance and other systems are complex, and it is difficult for residents to determine in advance whether they are eligible or not. Because the system directly affects their lives and children, they are forced to rely on the counter or telephone for even the slightest question.
As a result, staff members spend a great deal of time explaining and confirming the information, which leads to inefficiencies in municipal operations.
To solve this problem, Ascoe Partners has developed the "Single Parent Family Support Navigation System (tentative name). By using this navigation system, single-parent families can know if they are eligible and can organize the next steps to be taken. By reducing the amount of time staff spend on the phone or at the counter, they can create an environment where they can focus on the cases that really need assistance.
Service Features
The "Single Parent Family Support Navi (tentative name)" allows single parents to answer a few questions to automatically determine whether or not they are eligible for the system, and to confirm the procedures, etc., according to their circumstances. This system contributes to the improvement of local government operations by enabling single parents to understand the system and procedures in advance without having to go to the counter.
◆Not confusing because it doesn't show irrelevant information.
Only the necessary systems are presented according to the residents' situation. This helps you understand the correct procedures without being confused by unnecessary system information.
◆Faster because you don't have to determine the need for it.
Just by answering questions, the system automatically determines the necessary procedures for the target system, and the required documents are known in advance. By reducing the amount of time residents spend wondering what to do, explanations at the counter will be smoother.
UX and friendly design so you don't get lost
The intuitive screen design and friendly "cute" design make it easy for anyone to use. Residents can understand the system on their own, which reduces the number of inquiries and consultations.
Effects of introduction
Benefits for Residents
- Reduce processing time and spend more time with your children
- Understand the systems and procedures you need to feel safe and secure.
- Even if you don't understand the system in detail, you will know the applicability and next actions.
Advantages for Municipalities
- Significantly reduces time spent on the phone and at the counter
- Able to focus on responding to residents who really need assistance
- Improvement of citizen satisfaction
Future Outlook
Ascoe Partners will provide the "Single Parent Family Support Navi" (tentative name) to local governments nationwide, leveraging the knowledge it has accumulated through its "Kosodate Town" and "Support System Navi" projects. We will continue to support the realization of "easy-to-understand administration" for residents and "efficient and sustainable operational systems" for local governments.
About Us
- Name: Ascoe Partners Co.
- President and Representative Director: Hideyuki Yasui
- Date of establishment: February 8, 2010
- Business activities: Providing information related to administrative services through a universal menu, contents related to the universal menu, database, website construction support business, and administrative-related advertising business
- Corporate website:https://www.asukoe.co.jp/
- GDX TIMES" is a media that delivers a variety of coefficients on administrative DX from the user's point of view:https://gdx-times.com/
