- Now available in Moriya City, Ibaraki Prefecture.
- The following is content from the press release -
(Location: Minato-ku, Tokyo; President: Hideyuki Yasui; hereinafter referred to as Ascoe Partners) has developed a navigation system "Childcare Benefit Certification Application Navi (hereinafter referred to as "Childcare Application Navi")" to assist in the preparation of applications for childcare benefit certification, and has started providing the system to Moriya City (Mayor: Shuhisa Matsumaru) in Ibaraki Prefecture. Moriya City, Ibaraki Prefecture (Mayor: Shuhisa Matsumaru).
Development Background
In the field of application for childcare benefits, there is a tendency for the time required for explanations at the counter and incomplete application documents to increase the workload, resulting in the work not being completed due to "difficulty in understanding the required documents" and "difficulty in understanding the explanation" even after reading media such as websites and childcare admission guides. The key to improving the efficiency of the application process is the "level of understanding" of residents. Ascoe Partners raises the level of understanding among residents on three points to reduce the preparation burden on residents and the response cost for local governments. In addition, since the necessary documents can be picked up simply by answering questions, it reduces the imbalance in opportunities for residents to use the service, such as giving up on using the service because the application is confusing and difficult to understand.
Features of ServiceOnly required documents are presented.
Only relevant documents are displayed at once according to the residents' responses. This helps to deepen understanding of advance preparation, and prevents rejection of applications due to insufficient preparation or inadequate application documents.
Directly from minimum question to application
Complex branching is handled by our proprietary navigation engine on the reverse side of the system, and is completed with a minimum number of questions. From the results, you can proceed directly to the electronic application or application form download page, which also functions as a window guidance tool.
From a representative of Moriya City
In applying for childcare, it is necessary to select the necessary information according to one's own situation from a great deal of information sources, and there are many phone calls and inquiries at the counter before the procedures are carried out.
This system is expected to reduce the burden on both citizens and staff and increase their satisfaction by enabling residents to easily grasp the necessary procedures in a short time at their own free time.
Service Overview
- Minimum-step question design allows for answers without specialized knowledge. The results screen presents a list of required documents and a summary and related links (e.g., electronic application/application form PDF).
- The subject is a group of main documents related to the application for childcare benefits, such as an application form for childcare benefits certification, an application form for transfer, a certificate of employment, a declaration of job search activities, a copy of the mother-child handbook, a medical certificate, etc. (This group can be extended for each municipality.)
- It can be used both as a preliminary research tool for residents (using smartphones that can be used at home or while traveling) and as a guidance work tool at the counter.
Please also read the following articles posted on "GDX TIMES," which provides useful information on administrative DX.
Correctness is not enough to move people. How we designed the "Guide to Action
～Behind the Scenes of the Development of the "Childcare Application Navigator
https://gdx-times.com/250925hoikushinseinavi
About Us
- Name: Ascoe Partners Co.
- President and Representative Director: Hideyuki Yasui
- Date of establishment: February 8, 2010
- Business activities: Providing information related to administrative services through a universal menu, contents related to the universal menu, database, website construction support business, and administrative-related advertising business
- Corporate website:https://www.asukoe.co.jp/
- GDX TIMES" is a media that delivers a variety of coefficients on administrative DX from the user's point of view:https://gdx-times.com/
