- The following is content from the press release -
Tokyo West Branch of Nippon Telegraph and Telephone East Corporation (Branch Manager: Tatsu Ueda, hereinafter "NTT East") has started a demonstration experiment using a telephone answering support system with AI-related technology (hereinafter "AI telephone answering support system") based on the "Collaborative Agreement on Demonstration Experiment for Standardization and Human Resources Development of Child Abuse Response" concluded on May 22, 2023 with Hachioji City (Mayor: Takashi Ishimori) and NTT TechnoCross Corporation (President and CEO: Eiji Kuwana, hereinafter "NTT TechnoCross"). (President: Eiji Kuwana, hereinafter "NTT Technocross") on May 22, 2023, the Company started a demonstration experiment using a telephone answering support system based on AI-related technologies (hereinafter "AI telephone answering support system").
Background and Objectives
The Hachioji City Child and Family Support Center is engaged in activities to support families in the community through comprehensive consultation on children and families in order to "prevent child abuse".
As the number of consultations on child abuse is on the rise, there is a need for early training of inexperienced counselors (staff). In addition, there are several consultation centers in the city, and prompt information sharing among them is also an issue.
To address these issues, we will conduct a demonstration experiment to utilize an AI telephone answering support system in child abuse response operations to improve the skills of responding staff, standardize responses, and realize remote monitoring of counselors.
Outline
(1) Contents of implementation
Improvement of efficiency and quality of consultation services by converting voice data into text data, as well as human resource development of consultants
Standardization of responses by displaying a guidance function when answering the phone
Information sharing between remotely located offices
(2) Demonstration experiment period
May 22, 2023 - June 30, 2023 (tentative)
(3) Place of implementation
Children and Family Support Center (Create Hall) (5-6 Higashimachi, Hachioji City, Tokyo)
Regional Child and Family Support Center Minami-Osawa (2-17-5 Minami-Osawa, Hachioji City, Tokyo)
3. main roles
| Hachioji City | Operating entity for the demonstration experiment based on this agreement (Provision of demonstration field) |
| NTT East | Operational support for demonstration experiments (Providing knowledge, etc. of NW services, etc., and ICT services in general, etc.) |
| NTT Technocross | Operational support for demonstration experiments (Support for use of AI telephone answering support system) |
(Reference) Image of the implementation of the demonstration experiment
*All personal information related to this demonstration experiment will be properly managed in accordance with the Act on the Protection of Personal Information, etc., and all data will be deleted after the experiment is completed.
