- One-stop service for three services provided by Poppins: "Sitter", "Nursing care", and "Nursery school".
- We are the first company in Japan to provide web-based support for the sitter industry, which was dominated by fax and telephone.
- By "completing everything online," we've dramatically increased convenience for customers and sitters.
Japan's increasingly diverse child-rearing families have a variety of childcare needs. However, public services have various restrictions and are not always easy to use. Poppins Corporation's nanny service can help you in such cases. Not only does the company provide late-night and holiday care, but it also takes care of sick children and children who only speak English. Moreover, the company's "nannies," or sitters, have a high level of customer satisfaction that exceeds 95%.
The company's IT system, "Poppins System", supports this excellent service of Poppins Co. The system has won the "Excellence Award (Safety Measures Category)" at the "BabyTech Award Japan 2019". This time, BabyTech.jp editorial department interviewed Ms. Yuko Maruyama, executive officer of Poppins Co., Ltd. and Ms. Yen Yamada, assistant manager (abbreviated below), and asked them about the outline of Poppins System, the development process, and future development.
(Interviewed by.)
Executive Officer, Poppins Co.
Ms Yuko Maruyama
Assistant Manager, Child Care Services Department, Poppins Co.
Ms Madoka Yamada
The "Poppins System" that seamlessly provides the three Poppins services
Editor: First of all, could you give us an overview of the "Poppins System"?
Maruyama：The businesses that Poppins operates can be broadly divided into four categories: a babysitting service that we call "Nanny Service," "VIP Care" that dispatches nursing staff to elderly people, "operation of childcare and educational facilities" with more than 300 locations nationwide, and "training business. The "Poppins System" is a one-stop system for all three of these services: nanny services, VIP care, and childcare and educational facilities.
Editor: How exactly can it be used?
Maruyama：First of all, regarding Nanny Service and VIP Care, customers can easily make a reservation using the Poppins system from their smartphones or computers. When a customer requests the dispatch of a "nanny" (note: the name for a babysitter at Poppins Co., Ltd.) or "care staff" (note: the name for a caregiver at Poppins Co., Ltd.), the algorithm inside the Poppins system will match the most suitable nanny or care staff candidate and return the results immediately. A series of functions for using the service, such as checking subsequent contracts and dispatch schedules, and confirming fee billing details, are all provided in the "Poppins System.
